Return & Refund Policy
At Noor Care, we want you to love your skincare. If something is not right with your order, we are here to help.
Eligibility for Returns
Because our products are skincare items that come into contact with skin, we cannot accept returns on opened or used products for hygiene and safety reasons. We accept returns or replacements only in these cases:
- You received a damaged or leaking product
- You received the wrong item
- Your order arrived with a missing item
Time Limit
Please contact us within 3 days of receiving your order. Requests made after this period may not be accepted.
How to Request a Return or Replacement
1. Contact us on WhatsApp or email with your Order Number.
2. Share clear photos of the product and packaging. An unboxing video is recommended for damaged or missing items.
3. Our team will review your request and reply within 1-2 working days.
Condition of Returned Items
Items approved for return must be unused, unopened, and in their original packaging with all seals intact.
Replacements and Refunds
- If your return is approved, we will send a replacement of the same product at no extra cost.
- If the product is out of stock, we will issue a refund.
- Approved refunds are processed within 5-7 working days to your bank account or mobile wallet.
- Delivery charges are non-refundable, except when the error was ours (wrong or damaged item).
Non-Returnable Items
- Opened, used, or partially used products
- Products damaged after delivery due to misuse
- Orders reported after the 3-day window
Cancellations
You can cancel your order before it is shipped by contacting us. Once shipped, the order cannot be cancelled.
Contact Us
Email: store+105008628006@g.shopifyemail.com
WhatsApp: 03030449194
Thank you for choosing Noor Care.